Good relationship is the foundation of cooperation quality and credibility is the secret of success:
Customers are our partners and friends, carved CNC not only provide customers with perfect after-sales service, more customer to prepare a complete business plan, from the market to do processing, from all the responsibility of the production process to the manual and all kinds of training programs. Users in the newsletter carved CNC training system will be truly realized fast all carved CNC have deep industry knowledge and expertise, it is the core of rapid carved CNC user value.
Engraving machine purchase information:
No. 1, about the engraving machine and use problems
The customer must clearly processing material size, in order to determine the engraving machine; Type processing material, in order to choose engraving machine; Processing and the thickness of the material, in order to choose the engraving machine spindle power size; Type processing, in order to select the engraving cutter.
2, about the engraving machine price
Businessman said "shop around", please don't use low-cost engraving machine engraving machine to weaken our factory prices; As the saying goes, "a penny a points goods", our factory quality guarantee authentic accessories, high quality products and good after-sales service the general new old customers.
3, about the engraving machine electricity power problem
Determine position voltage devices, high-power three-phase main shaft need electricity, small power spindle available two phase electricity, according to the customer home electricity situation in advance to the house of carving factory shows that lest don't need to loss.
4, about the engraving machine equipped with computer problems
Computer operation of macro system, equipped with computer must be equipped with the CPU processor is a 32 bit, and computer software for Windows 2000 or XP system best. Such as engraving machine operating system of DSP handle operating system, no specific requirements for computer configuration.
5, about the engraving machine size and packing
Engraving machine, basic it is according to the working schedule, so the machine peripheral size is bigger than model, according to the specific type of engraving machine, the client may consult the manufacturer, so that the engraving machine handling household.
Except the export or customer specify packed in wooden cases, carving machine basic use the protective film and overall package.
6, about shipping and logistics
After carving machine packaging, factory contact signing logistics cargo to the factory, the customer inspection found when the packing breakage or machine damage or missing parts, can be contacted with manufacturer for the first time, the manufacturer shall be responsible for all the problems, has nothing to do with the customer.
If the customer designated logistics delivery, the customer inspection when all problems have their account.
7, about the question of payment and delivery
Factory support offline payment, pay engraving machine advance payment as a deposit, ordering production, about the final payment: 1, before delivery, the whole shipment, factory is responsible for door-to-door delivery; 2, cargo inspection, pay the balance, the customer must be his home to pick up the goods.
Fast retailing carved CNC service commitment:
1, accept customer consultation, according to user requirements, determine the scale of operation, offer a solution.
2, free installation and debugging for users, training operators.
3, one year warranty, life-long maintenance.
4, accept technical consultation, at any time to provide customers with technical diagnosis.
5, maintenance staff informed technology immediately to the scene, troubleshooting.
6, assist the user in system upgrades, equipment, tooling update.
7, quick provide element needed in a timely manner.
8, regular users pay for feedback, to meet user requirements.